Frequently Asked Questions

Everything you need to know about your Lilac St. experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unopened and unused beauty products. Due to hygiene standards, we cannot accept returns on products that have been opened or tested.

Are your beauty products cruelty-free?

Yes, Lilac St. is proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers that do.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I track my order?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products safe for sensitive skin?

Our formulas are designed with high-quality ingredients intended to be gentle. However, we always recommend performing a patch test before full application if you have highly reactive skin.