Returns & Exchanges

At Lilac St., we want you to love your lashes, which is why we offer a 30-day satisfaction guarantee on all unopened and gently used products. If your order isn't a perfect fit, we are here to help make it right with easy returns and exchanges.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original packaging to prevent damage during transit and include your packing slip inside.

3

Print and Ship

Download and print your prepaid shipping label, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing